Frequently asked questions
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.
What is your return and exchange policy?
We accept returns and exchanges within the specified return window, provided the item is unused, unwashed, and has all original tags attached. Please refer our return and exchange policy for more details
Are on sale products eligible for returns?
Sale and clearance items may not be eligible for returns or exchanges unless they arrive damaged or defective. Please refer our return and exchange policy for more details.
How should I care for my garments?
Care instructions are provided on the product page and garment label. Following these guidelines will help maintain the quality and longevity of your clothing.
Can I cancel or modify my order?
Orders can be modified or canceled only before they are shipped. Contact us immediately if you need assistance.
How can I contact Shades of Sky?
You can reach us via email, phone, or through the Contact Us page on our website. We're happy to help!
Do you offer product customisation?
No, Shades of Sky does not offer custom tailoring or design modifications. Our collections are thoughtfully designed to provide the perfect balance of style, comfort, and fit for everyday wear.
How do i find the right size?
Check the Size Guide available on every product page and compare it with your
measurements. If you're between sizes, we recommend sizing up for a more comfortable fit. Need help? Our support team is happy to assist you in choosing the right size.
A product I like is out of stock. Will it come back?
If you've got your eye on something that's out of stock, simply click "Notify Me" on the product page or reach out to our team. We'll be happy to let you know if a restock is planned.
What is a Store credit voucher?
A Store Credit Voucher is a credit amount that you can use to shop on our website instead of cash. It is usually issued for eligible returns, exchanges, or special promotions.
Can I use more than one promo code on the same order?
No, only one promo code can be applied per order. Choose the offer that gives you the best value before completing your purchase.
How do I apply a promo code or coupon code?
Simply enter your promo or coupon code in the "Discount Code" field at checkout and click Apply. The discount will be reflected in your order total before payment.
What if i receive a damaged or wrong product?
We're sorry to hear that! If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with your order details and clear photos of the product. Our team will review the issue and arrange a suitable resolution as quickly as possible.
How long does delivery take?
Orders are usually delivered within 5–7 business days, depending on your location. Once your order is shipped, you'll receive a tracking link to stay updated on its journey.